Other Professional AI Applications

AI for Customer Service

Draft replies and macros from approved knowledge. The agent still owns the customer conversation. Available for corporate training after a proposal. This is not a published open course with a public date or price. Participants remain responsible for checking AI outputs before they are used in the organisation.

Duration: Confirmed in the proposal
Delivery: In-person · virtual · at your site
Level: Foundation
Location: Hikma Institute in Al Khobar, client site, or virtual

Prerequisites

A service role and access to approved knowledge articles.

Practical use cases

Reply drafts
Macro updates
Handover notes
Tone checks

Learning objectives

Draft a reply from an approved article
Keep promises within policy
Hand over with facts only

Who it is for

Service agents and team leaders who write replies, macros, and handover notes.

Modules

Knowledge first
Tone
Escalation
What not to invent

Practical exercises

Rewrite a reply that invented a refund
Update a stale macro
Write a supervisor handover

Tools covered

Named for current capabilities. No vendor partnership is claimed.

ChatGPT
Claude
Microsoft Copilot

Final assignment

Submit a service pack: replies, one macro, and a handover, all tied to approved knowledge.

Learning outcomes

Three reviewed replies
A macro draft
A handover note

Certificate and assessment

Hikma issues a certificate of completion for training it delivers. Where an independent professional credential is named, the awarding body issues it after its own eligibility rules and examination. An external exam fee is not included unless the enrolment confirmation says so. Assessment is against the session objectives.

Hikma certificate of completion. It is not an external software-vendor or professional-body credential.

Booking and price

Available for corporate training: request a proposal. This page does not publish a price or date.

Available for Corporate Training: Request a Proposal Ask about availability